Privacy Policy

1. Who We Are

This Privacy Policy applies to JTR Enterprises LLC, doing business as JTR Mover Services ("JTR," "we," "us," or "our"), a moving company located at 462 Grafton St, Worcester, MA 01604. We operate the website www.jtrmover-services.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, phone number, and email address when you submit our contact or quote forms.
• Move details — origin and destination addresses, move date, home size, and any special services requested through our booking or quote forms.
• Payment information — processed securely through Stripe. We do not store credit card numbers on our servers.
• Communications — messages, emails, or phone call records when you contact us directly.

We may also collect limited technical data automatically, such as your IP address, browser type, and pages visited, through standard web server logs and cookies.

3. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and fulfill moving services you request.
• Send you quotes, booking confirmations, and invoices.
• Respond to your inquiries and provide customer support.
• Process payments securely.
• Improve our website and services.
• Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers — trusted third parties who assist in operating our business (e.g., Stripe for payment processing, email delivery services), bound by confidentiality obligations.
• Legal compliance — if required by law, court order, or government authority.
• Business transfer — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies

Our website uses standard session cookies necessary for forms and security (e.g., CAPTCHA). We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some site features may not function correctly without them.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All payment processing is handled by Stripe using industry-standard encryption (TLS/SSL). No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Contact and quote form submissions are retained for up to 3 years. You may request deletion of your data at any time (see Section 9).

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights & Choices

You may contact us at any time to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of any future marketing communications.

To exercise any of these rights, contact us at info@jtrmover-services.com or call (508) 864-7891.

10. Third-Party Links

Our website contains links to third-party sites (such as Google Maps, Yelp, BBB, and other directories). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: